Our story

About Northwind Heating

37 years of heating, cooling and fireplace work in the same community — built on doing the job right the first time.

Where we started

Northwind Heating opened in Surrey in 1989 and has operated from the same community ever since. What began as a heating company grew into a full-service operation covering heating, cooling, fireplaces, water heating and outdoor heating — with a showroom on 64 Avenue where you can see gas and electric fireplaces actually running.

In 37 years the fundamentals have not changed: integrity, prompt service, reasonable pricing, and a do-it-right-the-first-time philosophy. Those are easy words to put on a website. What they mean in practice is that we tell you when a repair makes more sense than a replacement, we quote before we start rather than after, and we size equipment to your house instead of matching whatever was there before.

Fireplaces on display at the Northwind Heating showroom in Surrey, BC
Our showroom on 64 Avenue, Surrey — fireplaces running, not just photographed.

What we actually do differently

We size systems properly

The most common installation mistake in this industry is over-sizing — fitting a bigger unit than the house needs because it feels safer. An over-sized system short-cycles, fails to remove humidity, costs more to run and wears out early. We run a heat-load calculation on the house in front of us. It takes longer and it is the right way to do it.

We know this region's specific problems

Salt air corrodes outdoor coils in White Rock, Tsawwassen and Steveston. Richmond's water table floods crawlspaces. Burke Mountain and Heritage Mountain sit cold enough that a system sized for the valley floor will struggle. Abbotsford swings hotter and colder than anywhere else we serve. These are not generic considerations — they change what we specify, and we account for them.

We handle the paperwork

Municipal permits, Technical Safety BC gas permits, strata approvals and rebate applications are all part of the job rather than your problem to solve afterwards. BC has some of the most generous home-energy incentives in the country and they are genuinely fiddly to claim. We do it.

Credentials

  • Better Business Bureau A+ Rating
  • Daikin Comfort Pro Dealer Factory-authorized
  • Lennox Premier Dealer Factory-authorized
  • TECA Thermal Environmental Comfort Association member
  • Home Performance Contractor Network Registered contractor
  • FortisBC Trade Ally Registered member

Where we work

From the Surrey showroom we serve 13 cities across Metro Vancouver and the Fraser Valley: Surrey, Abbotsford, Aldergrove, Burnaby, Coquitlam, Delta, Langley, Maple Ridge, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, White Rock.

Visit the showroom

Choosing a fireplace from a photograph is guesswork. Our showroom at 14772 64 Ave #105, Surrey has working gas and electric fireplaces plus our outdoor heating range on display. Drop in during business hours — Monday – Friday, 8:00 AM – 4:30 PM — no appointment needed.

Reviews

What our customers say

Rated 4.8 on Google — read them all.

  • ★★★★★

    I cannot recommend this company enough. Professional, timely, affordable — everything you want when you are dealing with something as important as your home's heating.
    Lindsay H. · Google
  • ★★★★★

    Our experience from installation to post-installation service has been amazing. The crew was tidy, on time, and walked us through the whole system before they left.
    Ashish S. · Google
  • ★★★★★

    Technician was great. Diagnosed the problem and fixed it the same visit. Awesome customer service from the first phone call.
    Bon. · Google
  • ★★★★★

    A+ customer service! We've used them on both residential and commercial buildings and they have been consistently reliable on every job.
    Jill S. · Google
  • ★★★★★

    They did an excellent job. Very happy with the immediate response and the quality of the repair — no upselling, just a straight answer.
    Mark T. · Google
  • ★★★★★

    Rank up there in the number one spot. Journeyman-level work, friendly crew, and they left the place cleaner than they found it.
    Robert H. · Google

Need it sorted sooner rather than later?

Call us and speak to someone who can actually book you in — or send your details and we’ll come back to you the same business day.