Service agreement

Maintenance Plans

Annual servicing, filters and scheduled reminders — so your system gets looked at before it fails rather than after.

Basic Plan

$17.95 /month

One item

  • Annual maintenance visit
  • Scheduled service reminders
  • 4 standard filters per year
  • Automatic renewal
Sign up for Basic Plan

Premium Plan

$23.95 /month

Two items

  • Annual maintenance visit on two systems
  • Scheduled service reminders
  • 4 standard filters per year
  • Automatic renewal
Sign up for Premium Plan

Why a maintenance plan is worth it

Two reasons, and neither is complicated. The first is that manufacturers generally require documented annual servicing to honour a warranty claim — if the system fails in year six and there is no service history, that conversation goes badly.

The second is that most breakdowns give warning. A capacitor drifting out of tolerance, a condensate drain starting to block, a heat exchanger developing a fault — these are all visible at a service visit months before they leave you with no heat in January. Catching them is cheaper than not catching them.

What a visit covers

  • Clean — coils, burners, filters and drains.
  • Test — airflow, refrigerant charge or gas pressure, electrical connections, controls and safety devices.
  • Calibrate — thermostat and control settings adjusted to spec.
  • Report — a plain-English summary of the system's condition and anything worth watching, with no pressure attached.

Plan terms

Plans are billed monthly and renew automatically. They include one annual maintenance visit per covered item, four standard filters per year, scheduled service reminders and priority scheduling on service calls. Repairs, parts and equipment replacement are not included and are quoted separately.

This page summarises the plan. The service agreement you sign is the binding document — we will give you a copy before you commit, and we encourage you to read it.

FAQ

Maintenance plan questions

What counts as "one item"?

One piece of equipment — a furnace, an air conditioner, a heat pump, a fireplace or a water heater. The Premium plan covers two.

When is the maintenance visit scheduled?

We contact you to book it at the appropriate point in the season — autumn for heating equipment, spring for cooling. You do not have to remember to call us.

What if my system breaks down between visits?

Plan members get priority scheduling on service calls. The repair itself is charged separately unless it is covered by an existing manufacturer or workmanship warranty.

Can I cancel?

Yes. Plans renew automatically, and you can cancel by contacting us. We will confirm the cancellation in writing.

Does the plan keep my manufacturer warranty valid?

Most manufacturers require documented annual maintenance to honour a warranty claim. The plan produces that documentation and we keep the records.

Want to get on a maintenance plan?

Call (604) 572-7944 or send your details and we'll set it up.

Sign up for a maintenance plan

Tell us what equipment you have and we'll confirm which plan fits.

Or call (604) 572-7944