Heat Pumps
Heat Pump Repair in Richmond, BC
Because a heat pump runs year-round, faults show up in either season. We diagnose and repair all major brands.
- 4.8 on Google
- Serving Richmond since 1989
- 0% financing for 12 months — OAC
Book this service
Tell us what you need in Richmond and we'll come back to you the same business day.
Heat Pump Repair for Richmond homes
Richmond homes run their systems hard — winter lows around 1–4 °C and summer highs of 21–25 °C mean equipment here rarely gets a quiet season. Extensive high-rise and townhome development through City Centre and Brighouse, 1970s–90s single-family homes across Broadmoor and Terra Nova, and heritage and newer homes in Steveston. That mix is why we carry parts for both older and current equipment on the van.
The Lower Mainland's mild winters are close to ideal for air-source heat pumps. They rarely face the sustained deep cold that limits performance elsewhere in Canada, which is why uptake here has been so rapid.
When to call
Signs you need heat pump repair
- The system runs but delivers neither useful heat nor cooling
- The outdoor unit ices over and doesn't clear
- Short cycling on and off
- A noticeable jump in electricity use
- The system stuck permanently in auxiliary or emergency heat
- New rattling or grinding from the outdoor unit
Recognise any of these? Call us at (604) 572-7944 — the sooner we look at it, the smaller the repair usually is.
Our process
How a repair call works
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You call, we book
A person answers and gives you a real arrival window — not a nine-hour range.
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Full diagnostic
We test the system rather than guessing from the symptom, so the fault we fix is the one you actually have.
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Price before work
You get the cost and the options in plain language, and you decide before anything is opened up.
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Repair and verify
We complete the repair, then run the system and confirm it performs the way it should before we leave.
Local knowledge
What we watch for in Richmond
Built on the Fraser delta at close to sea level, Richmond is the mildest city we serve. Ocean influence keeps both extremes in check, but it comes with wind and salt air.
- Richmond sits at or near sea level with a very high water table. Crawlspaces flood more readily here than anywhere else we work, so furnace and ductwork placement has to account for it.
- Steveston and western Richmond get direct salt exposure off the Strait — coastal-rated outdoor equipment is not an upsell here, it's what makes the warranty hold.
- City Centre's tower density means most work is strata-governed, with restrictions on exterior penetrations and balcony equipment that shape what's actually installable.
The City of Richmond issues mechanical and building permits, and gas fitting is regulated by Technical Safety BC. We manage permitting and strata documentation.
Save on your upgrade
Rebates & incentives you may qualify for
British Columbia has some of the most generous home-energy incentives in the country. We go through which ones you actually qualify for as part of the quote — and we handle the paperwork.
Up to $4,000
BC Hydro Heat Pump Rebate
BC Hydro
Rebates toward a qualifying electric heat pump when replacing an existing heating system.
Up to $16,000
CleanBC Energy Savings Program
CleanBC / Better Homes BC
Income-qualified support for energy-efficient home upgrades, including heat pump installation.
Up to $5,000
CleanBC Electrical Service Upgrade
Better Homes BC
Offsets the cost of upgrading an electrical panel where it is required to support a new heat pump.
Up to $10,000
FortisBC Dual Fuel Rebate
FortisBC
For pairing a high-efficiency gas furnace with an electric heat pump in a dual-fuel configuration.
Up to $15,000
FortisBC Income-Qualified Dual Fuel
FortisBC
Enhanced dual-fuel rebate for households that meet income-qualification criteria.
Rebate amounts shown are program maximums and change periodically. Eligibility depends on your home, your equipment and in some cases your household income — we confirm current terms before you commit to anything.
Brands we install and service
Premier Dealer — furnaces, air conditioners and heat pumps.
Comfort Pro Dealer — ducted and ductless heat pumps.
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★★★★★
Rank up there in the number one spot. Journeyman-level work, friendly crew, and they left the place cleaner than they found it.
Robert H. · Google -
★★★★★
I cannot recommend this company enough. Professional, timely, affordable — everything you want when you are dealing with something as important as your home's heating.
Lindsay H. · Google -
★★★★★
Our experience from installation to post-installation service has been amazing. The crew was tidy, on time, and walked us through the whole system before they left.
Ashish S. · Google -
★★★★★
Technician was great. Diagnosed the problem and fixed it the same visit. Awesome customer service from the first phone call.
Bon. · Google -
★★★★★
A+ customer service! We've used them on both residential and commercial buildings and they have been consistently reliable on every job.
Jill S. · Google -
★★★★★
They did an excellent job. Very happy with the immediate response and the quality of the repair — no upselling, just a straight answer.
Mark T. · Google
FAQ
Heat Pump Repair in Richmond — common questions
Why is my heat pump frozen over?
Some frost and an automatic defrost cycle is normal in winter. Ice that doesn't clear points at a defrost control, sensor or refrigerant fault — that one needs a technician.
Do you actually serve Richmond?
Yes — Richmond is a regular part of our service area. Around 30 minutes from our Surrey showroom. We cover Steveston, Brighouse, Terra Nova, Hamilton and the surrounding areas.
Is there anything specific about heat pump repair in Richmond?
Richmond sits at or near sea level with a very high water table. Crawlspaces flood more readily here than anywhere else we work, so furnace and ductwork placement has to account for it.
Do I need a permit in Richmond?
The City of Richmond issues mechanical and building permits, and gas fitting is regulated by Technical Safety BC. We manage permitting and strata documentation.
Other heat pumps services in Richmond
Heat Pump Repair in nearby cities
- Heat Pump Repair in Surrey
- Heat Pump Repair in Abbotsford
- Heat Pump Repair in Aldergrove
- Heat Pump Repair in Burnaby
- Heat Pump Repair in Coquitlam
- Heat Pump Repair in Delta
- Heat Pump Repair in Langley
- Heat Pump Repair in Maple Ridge
- Heat Pump Repair in Pitt Meadows
- Heat Pump Repair in Port Coquitlam
- Heat Pump Repair in Port Moody
- Heat Pump Repair in White Rock
Request a quote for heat pump repair in Richmond
Tell us what you need and we’ll get back to you — usually the same business day.