Heat Pumps
Heat Pump Repair in Burnaby, BC
Because a heat pump runs year-round, faults show up in either season. We diagnose and repair all major brands.
- 4.8 on Google
- Serving Burnaby since 1989
- 0% financing for 12 months — OAC
Book this service
Tell us what you need in Burnaby and we'll come back to you the same business day.
Heat Pump Repair for Burnaby homes
Burnaby homes run their systems hard — winter lows around 0–3 °C and summer highs of 22–26 °C mean equipment here rarely gets a quiet season. Dense and vertical near Metrotown and Brentwood, with substantial stock of post-war bungalows and 1960s–80s homes through Capitol Hill, Burnaby Heights and Edmonds. That mix is why we carry parts for both older and current equipment on the van.
The Lower Mainland's mild winters are close to ideal for air-source heat pumps. They rarely face the sustained deep cold that limits performance elsewhere in Canada, which is why uptake here has been so rapid.
When to call
Signs you need heat pump repair
- The system runs but delivers neither useful heat nor cooling
- The outdoor unit ices over and doesn't clear
- Short cycling on and off
- A noticeable jump in electricity use
- The system stuck permanently in auxiliary or emergency heat
- New rattling or grinding from the outdoor unit
Recognise any of these? Call us at (604) 572-7944 — the sooner we look at it, the smaller the repair usually is.
Our process
How a repair call works
-
You call, we book
A person answers and gives you a real arrival window — not a nine-hour range.
-
Full diagnostic
We test the system rather than guessing from the symptom, so the fault we fix is the one you actually have.
-
Price before work
You get the cost and the options in plain language, and you decide before anything is opened up.
-
Repair and verify
We complete the repair, then run the system and confirm it performs the way it should before we leave.
Local knowledge
What we watch for in Burnaby
Mild and coastal, though Burnaby Mountain and Capitol Hill sit high enough to hold snow and run several degrees colder than the valley floor around Metrotown.
- A large share of Burnaby work is in stratas. Exterior condenser placement, noise limits and building envelope penetrations all need strata sign-off — we've done this often enough to know what the councils ask for.
- Older Capitol Hill and Heights homes commonly have no existing ductwork, which makes a ductless mini-split the practical route to cooling without tearing up finished ceilings.
- Elevation matters here: a system sized for Metrotown may be short on capacity for a home partway up Burnaby Mountain.
The City of Burnaby issues mechanical and building permits; gas fitting is regulated by Technical Safety BC. Strata buildings may require separate approval, which we help coordinate.
Save on your upgrade
Rebates & incentives you may qualify for
British Columbia has some of the most generous home-energy incentives in the country. We go through which ones you actually qualify for as part of the quote — and we handle the paperwork.
Up to $4,000
BC Hydro Heat Pump Rebate
BC Hydro
Rebates toward a qualifying electric heat pump when replacing an existing heating system.
Up to $16,000
CleanBC Energy Savings Program
CleanBC / Better Homes BC
Income-qualified support for energy-efficient home upgrades, including heat pump installation.
Up to $5,000
CleanBC Electrical Service Upgrade
Better Homes BC
Offsets the cost of upgrading an electrical panel where it is required to support a new heat pump.
Up to $10,000
FortisBC Dual Fuel Rebate
FortisBC
For pairing a high-efficiency gas furnace with an electric heat pump in a dual-fuel configuration.
Up to $15,000
FortisBC Income-Qualified Dual Fuel
FortisBC
Enhanced dual-fuel rebate for households that meet income-qualification criteria.
Rebate amounts shown are program maximums and change periodically. Eligibility depends on your home, your equipment and in some cases your household income — we confirm current terms before you commit to anything.
Brands we install and service
Premier Dealer — furnaces, air conditioners and heat pumps.
Comfort Pro Dealer — ducted and ductless heat pumps.
-
★★★★★
A+ customer service! We've used them on both residential and commercial buildings and they have been consistently reliable on every job.
Jill S. · Google -
★★★★★
They did an excellent job. Very happy with the immediate response and the quality of the repair — no upselling, just a straight answer.
Mark T. · Google -
★★★★★
Rank up there in the number one spot. Journeyman-level work, friendly crew, and they left the place cleaner than they found it.
Robert H. · Google -
★★★★★
I cannot recommend this company enough. Professional, timely, affordable — everything you want when you are dealing with something as important as your home's heating.
Lindsay H. · Google -
★★★★★
Our experience from installation to post-installation service has been amazing. The crew was tidy, on time, and walked us through the whole system before they left.
Ashish S. · Google -
★★★★★
Technician was great. Diagnosed the problem and fixed it the same visit. Awesome customer service from the first phone call.
Bon. · Google
FAQ
Heat Pump Repair in Burnaby — common questions
Why is my heat pump frozen over?
Some frost and an automatic defrost cycle is normal in winter. Ice that doesn't clear points at a defrost control, sensor or refrigerant fault — that one needs a technician.
Do you actually serve Burnaby?
Yes — Burnaby is a regular part of our service area. About 35 minutes from Surrey depending on bridge traffic. We cover Metrotown, Brentwood, Edmonds, Capitol Hill and the surrounding areas.
Is there anything specific about heat pump repair in Burnaby?
A large share of Burnaby work is in stratas. Exterior condenser placement, noise limits and building envelope penetrations all need strata sign-off — we've done this often enough to know what the councils ask for.
Do I need a permit in Burnaby?
The City of Burnaby issues mechanical and building permits; gas fitting is regulated by Technical Safety BC. Strata buildings may require separate approval, which we help coordinate.
Other heat pumps services in Burnaby
Heat Pump Repair in nearby cities
- Heat Pump Repair in Surrey
- Heat Pump Repair in Abbotsford
- Heat Pump Repair in Aldergrove
- Heat Pump Repair in Coquitlam
- Heat Pump Repair in Delta
- Heat Pump Repair in Langley
- Heat Pump Repair in Maple Ridge
- Heat Pump Repair in Pitt Meadows
- Heat Pump Repair in Port Coquitlam
- Heat Pump Repair in Port Moody
- Heat Pump Repair in Richmond
- Heat Pump Repair in White Rock
Request a quote for heat pump repair in Burnaby
Tell us what you need and we’ll get back to you — usually the same business day.